Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website https://hollasim.com and any related services provided by Hollasim (“Hollasim”, “we”, “us”, or “our”), including the purchase and use of eSIM plans and related digital products (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our Services. By using the Services, you represent that you have the legal capacity to enter into this agreement.

2. Description of Services

Hollasim provides digital eSIM data plans that allow users to access mobile data services in supported countries and regions without a physical SIM card.

Our Services:

• Are data-only unless otherwise stated
• Do not include voice calls or SMS unless explicitly specified
• Require a compatible, unlocked device

Availability, coverage, speeds, and network quality may vary depending on location, device, and local carrier conditions.

3. Account Responsibilities

You may be required to provide accurate and complete information when purchasing or using our Services. You are responsible for:

• Maintaining the confidentiality of your account details
• Ensuring your device supports eSIM technology
• All activity conducted through your account

We are not responsible for issues caused by incompatible devices or incorrect user setup.

4. Orders, Pricing, and Payment

• All prices are displayed in the currency shown at checkout.
• Prices may change at any time without prior notice.
• Payment must be completed before an eSIM is delivered or activated.
• Taxes or additional fees may apply depending on your location.

Once an eSIM is delivered, it is considered a digital product.

5. Delivery and Activation

• eSIMs are delivered electronically via email or user dashboard.
• Activation instructions are provided with each purchase.
• Data validity starts upon activation or first network connection, depending on the plan.

Failure to activate correctly due to user error or incompatible devices does not constitute a service failure.

6. Fair Use Policy

Hollasim eSIM plans are subject to a fair use policy. Excessive usage, abnormal consumption, or network abuse may result in:

• Reduced speeds
• Temporary suspension
• Service termination

Fair use thresholds may vary by plan and destination.

7. Refunds and Cancellations

Due to the nature of digital eSIM products:

• Unused eSIMs may be eligible for a refund if not installed or activated.
• Activated or partially used eSIMs are generally non-refundable.
• Refund requests must be submitted within a reasonable timeframe after purchase.

Each request is reviewed individually. Approval is not guaranteed.

8. Service Limitations and Availability

We do not guarantee:

• Continuous or uninterrupted service
• Specific data speeds
• Coverage in all locations within a country

Service may be affected by:

• Network congestion
• Local carrier restrictions
• Regulatory requirements
• Technical maintenance or outages

9. Prohibited Use

You agree not to:

• Use the Services for illegal activities
• Attempt to resell or redistribute eSIMs without authorization
• Interfere with network integrity or security
• Abuse promotional offers or pricing errors

Violation may result in immediate suspension or termination without refund.

10. Intellectual Property

All content on Hollasim.com, including logos, text, graphics, and software, is the property of Hollasim or its licensors and is protected by intellectual property laws.

You may not copy, distribute, modify, or exploit any content without prior written consent.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose or non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Hollasim shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or profits
• Service interruptions or device incompatibility

Our total liability shall not exceed the amount paid for the affected Service.

13. Indemnification

You agree to indemnify and hold harmless Hollasim from any claims, damages, or expenses arising from:

• Your misuse of the Services
• Violation of these Terms
• Violation of applicable laws or third-party rights

14. Termination

We may suspend or terminate access to the Services at any time if:

• These Terms are violated
• Fraud or abuse is suspected
• Required by law or regulation

Termination does not entitle you to a refund unless required by law.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of [Insert Jurisdiction], without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting on the website. Continued use of the Services constitutes acceptance of the revised Terms.

17. Contact Information

If you have questions regarding these Terms, please contact us:

📧 Email: contact@hollasim.com

🌐 Website: https://hollasim.com