Refund Policy

This Refund Policy explains the conditions under which Hollasim (“we”, “us”, or “our”) may issue refunds for eSIM products purchased through https://hollasim.com (the “Services”).

By purchasing and using our Services, you agree to the terms of this Refund Policy.

1. General Refund Conditions

Hollasim sells digital eSIM products, which are delivered electronically and are considered non-tangible digital goods. For this reason, refunds are limited and subject to the conditions outlined below.

Refunds are not guaranteed and are assessed on a case-by-case basis.

2. Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

A. eSIM Not Installed or Activated

A full or partial refund may be granted if:

• The eSIM has not been installed or activated, and
• The refund request is submitted within a reasonable timeframe after purchase.

B. Technical Issues Caused by Hollasim

A refund may be issued if:

• The eSIM fails to work due to a verified technical issue attributable to Hollasim or its network partners, and
• Our support team is unable to resolve the issue after reasonable troubleshooting.

C. Incompatible Device (Verified)

A refund may be considered if:

• Your device is eSIM-compatible but unable to use the service due to incorrect information provided by Hollasim, and
• The eSIM has not been activated.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• The eSIM has been successfully activated or partially used
• The issue results from an incompatible, locked, or unsupported device
• Incorrect installation or user error
• Poor performance due to local network coverage, congestion, or geographic limitations
• Change of mind after activation
• Failure to read plan details, coverage information, or device requirements

4. Refund Request Process

To request a refund, you must contact our support team and provide:

• Order number
• Email address used for purchase
• Reason for the refund request
• Screenshots or supporting evidence (if applicable)

📧 Email: support@hollasim.com

Refund requests must be submitted before or shortly after activation, depending on the situation.

5. Refund Method and Timing

• Approved refunds will be issued to the original payment method.
• Processing time may take 5–10 business days, depending on your payment provider.
• Transaction fees charged by payment processors are non-refundable, where applicable.

6. Partial Refunds

In some cases, we may issue a partial refund, such as:

• When a portion of the data plan has already been used
• When the service was available for part of the validity period

The refund amount will be determined at our discretion.

7. Chargebacks and Disputes

Initiating a chargeback without first contacting Hollasim support may result in:

• Suspension of your account
• Denial of future purchases

We encourage users to contact us directly so we can resolve issues quickly and fairly.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website.

9. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

📧 Email: contact@hollasim.com

🌐 Website: https://hollasim.com